Guest Service
Serving our patients and guests from 6:00 am to 9:00 pm Mondays to Saturdays and 8:00 am to 8:00 pm Sundays is our Guest Services. For any of the following needs, you may call our Guest Services.

Front Desk
Our Guest Service Staff is present in the Front Desk ready to assist you for hospital information you may need to know. They may be reached at extension number 8100 or 8104, from 6:00 am to 9:00 pm Mondays to Saturdays and 8:00 am to 8:00 pm Sundays.

Hospital Tour
Prior to admission, you may wish to look around the hospital to check our facility. For tour request, you make call our Guest Services at extension 8100 or 8104.

Porter Service
During Admission and Discharge, our Guest Services staff is always available to assist you in your luggage.

Customer Care
We are in the business of care. We strive to provide the best patient care experience. However, our hospital is not only visited by people with illness, but the patients' families and friends as well. Hence, we strive to create an environment of care for each individual visiting our hospital. For inquiries, suggestions and complaints, please call the Guest Services at 8100 or 8104. Please find time to fill-out the Guest Services Feedback Form. We want to make sure that we care for you the way you want us to.

Main Lobby
The Main Lobby of the hospital is spacious, clean and furnished with sofas where the patient's family and their friends may wait comfortably. Magazines and newspapers are placed on the center tables for the reading pleasure of our guests.

Baby Grand Piano
One of the major features in the Main Lobby is the baby grand piano where guests are entertained by a pianist in selected time of the day.

Flower and Gift Shop
We want you to veer-away from the stressful reality of being sick and physically deranged, so we provided a Gift and Flower Shop where your families and friends may get you special items to uplift your spirit. Our Gift and Flower Shop is managed by the leading department store in the country for the upscale market - Rustan's.

Guest Lounges
In critical areas, namely, Operating Rooms and Intensive Care Units, Guest Lounges are also available. We understand the need for a peaceful environment during one of the most challenging times in our lives - looking after a family member undergoing surgical procedure, or during which health condition is determined to be critical. These areas are in the 2nd Floor of the hospital, where family and friends may wait in a private and quiet environment.

Likewise, a dedicated Guest Lounge is in the 3rd Floor or the Genesis Center and Huggery, where families and friends of expectant mothers may wait peacefully while the mothers give birth and at the same time view the newly born child through a glass window to the Huggery (nursery).

Dining Area/Cafeteria
The Dining Area houses the Cafeteria where specially cooked food is served. It serves breakfast, lunch, dinner and even snacks. Enjoy the culinary expertise of our chef even while in the hospital.

Chapel
To those seeking solace, the Chapel is the best place to visit. Our Chapel houses the crucifix made especially for Asian Hospital and Medical Center by one of Philippine national artists, Napoleon Abueva, National Artist for Sculpture. With the wooden crucifix is the Station of the Cross, specially painted on ceramic tiles by the popular ceramic tile painter, Architect Bart Aguas.

Courtyard
When seeking private moments, fresh air and a quiet environment, the Courtyard is one of the good places in the hospital to visit. It has plants and a pond where you can have quiet time on your own while breathing fresh air and enjoying a time under the sun. However, for security reasons, this area is kept closed. Should you wish to lounge in the area, our guards will be more than glad to assist you. The Courtyard is located at the Lower Ground Floor.

Parking
Guests and doctors may choose to park in either the open parking at the back of the hospital building or the spacious two-level basement parking. Parking in Asian Hospital and Medical Center is free of charge, with parking capacity of 680 cars. In the basement parking, both levels have its designated public rest rooms, elevators to the hospital and the Medical Center and adequately equipped with a paging system for easier location of your drivers.

Admission
The Admission Section is open 24 hours daily and seven days weekly - a seamless and stress-free admission to the hospital. Admission of patients may take place in any of the areas: Admission Section, Emergency Room, Genesis Center or even at the patient's room if requested by the patient or deemed needed by the patient's attending physician.

Patients admitted should be under the care of a physician duly accredited by Asian Hospital and Medical Center or physicians granted with temporary privileges- i.e. bringing of patients for treatment to the hospital.

Reminders to Admitted In-patient

Your Valuables
The safest place for your valuables (cash, credit cards, jewelry, etc) is at your home. Money and other valuables brought in the hospital during admission should be deposited in the hospital's vault, located in the Business Office for safekeeping. The hospital will not assume responsibility for loss or stolen valuables outside the hospital vault. The Business Office is located at the Main Lobby.

Meals

Meal Times
Patient meals are served at these times:

Meal Trays
Meal Trays will be collected one hour after the delivery of the food.

Cafeteria
The Cafeteria (Dining Area) is open from 6:30 am until 9:30 pm for your other meal requirements. The Cafeteria also entertains room service. Snack bars are also conveniently located at strategic areas in the hospital.

Church Service

Daily Mass
Mass is offered daily at the Hospital Chapel every 12:30 nn.

Communion Service
Should you wish to receive communion in your room, please call 8028. For other spiritual requests, please call the Guest Services at 8100.

Housekeeping
The hospital's professional housekeepers clean your room daily. For your housekeeping requirements, please call 8028.

Billing
All billing concerns or inquiries are verified and settled with the Business Office. The Business Office is located at the Main Lobby.

Discharge
Once your attending physician issues that discharge order, our Business Office will immediately be informed by our Patient Care staff for the preparation of your billing. Patients discharged after 2:00 pm will be charged half-day rate, while those discharged after 6:00 pm will be charged with a full day rate.

Security
We are confident that any minor inconvenience will be more than compensated for the peace of mind that comes with implementing these measures. The best safety measures remain to be your own vigilance, awareness and speedy report to the Hospital authorities that can best assist you.

Guest Screening
Guards are stationed strategically at different entry points to provide assistance and guidance to you, your family and guests. As a security measure, incoming and outgoing guests are screened and IDs are provided.

Call Screening
If you wish to have your calls screened, please provide us with a list of persons whose calls you want to entertain. Anybody not included in the list shall be cleared with you prior to putting his call through. You may also call our Guest Service at 8100 for Call Screening request.

Prank Calls
It is common for hospital patients in Metro Manila to sometimes receive prank calls. We are taking precautions to avoid these incidents hence the screening of the -calls. Should you receive a prank call, please inform immediately our Security or Guest Service so that you can be assisted.

Firearms
Firearms are not allowed in the hospital premises. Should there be reasons or cause of concern, please inform our Security Staff who will then meet with you and provide assistance. Our guards are prepared for most emergency situations should a need arise.

Settling of Bills
Please make sure that bills/payments are transacted at the Business Office only. No other payment mechanism is allowed by the Hospital.

Hospital Staff
Always take note of the proper uniform and ID or our staff. In the absence of proper identification, feel free to inform them that you will not deal with them unless they have proper identification.

Infant Protection Plan
We want to make sure of the safety of your children confined in the hospital. The nurses on the floor where child is admitted will explain the plan to you.

Facility Pursuant to City Ordinance 99-046 of the City of Muntinlupa, we would like to inform you that smoking is strictly prohibited within the building and external property line of Asian Hospital and Medical Center. The penalty for violation of the "No Smoking" ordinance will constitute a fine ranging from PhP200 to PhP1,000 and/or imprisonment of 1 to 7 days.

Medical Center (Medical Office Building) Housing the Out-patient Services and the Doctor's Clinics is the Medical Center of more popularly known as MOB (which stands for Medical Office Building). The Medical Center is a seven-storey building standing adjacent to the hospital building. It has 145 doctor's clinics.

Out-patient Services The Out-patient Services is strategically located in the Lower Ground Level of the Medical Center. In the hospital's effort of making the hospital environment as clean as it can achieve, the high-traffic Out-patient was separated from the In-patient. We believe that infection travels fasters in a crowded environment. For infection control and maintenance of a peaceful environment for the In-patient, the Out-patient is placed in the Medical Center.

Doctor's Clinics There are 145 clinics housed in the Medical Center. These clinics are owned by doctors of various specialties. Directory of Doctors and their clinic schedules are available in the Front Desk of the hospital building.

Customer Lounges Each floor in the Medical Center, from the lobby to the 7th Floor, has their respective clean rest rooms and spacious customer lounges furnished with comfortable waiting chairs. The corridors are wide and properly lit, for ease of travel inside the Medical Center.